(LAST UPDATED ON: 9th February, 2022)

Thank you for shopping at MyKibo. If, for any reason, You are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns.


The following terms are applicable for any products that You purchased with Us.


i) Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

ii. Definitions

For the purposes of this Return and Refund Policy:

a) Returns: These can be referred to as goods/products/items which are sent back to the supplier either because they are damaged or do not conform to the ordered descriptions.


b) Refunds: can be referred to as the amount paid back to the buyer/payee after purchased goods have been returned to the supplier and approved by the supplier that they conform to the conditions of returns.


c) Company: (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Training & Trade Africa Ltd, Ubumwe House, Plot 2826 KG5 Ave or MyKibo.


d) Goods refer to the items/products offered for sale on the Service.


e) Orders mean a request by You to purchase Goods from Us.


f) Service refers to the Website.


g) Website refers to MyKibo, accessible from


h) You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


i) We give a 48-Hour grace period from the time when your online order originally ships to return or exchange it in case it is faulty or not as described. We do not offer returns based on mind changes.


ii) An order is considered “shipped” when the last item in your order has been processed and shipped or delivered.


iii) Shipping charges will be charged on product exchanges if the products are available in stock or a refund will be done as per our refund policy.


iv) After the 48-Hour grace period, MyKibo will facilitate communication between you and the Seller of a purchased product for further assistance on return of the product and refund.


i) Upon delivery of the ordered goods at your shipping address, if the product delivered does not correspond with the descriptions made on order, you may request to exchange it with a product that corresponds to your ordered descriptions and if not available, you may request a refund.


ii) Shipments can never be returned to MyKibo, as we are simply a marketplace connecting buyers globally with suppliers in Africa. We do not have a warehouse or logistics space.


iii) We will however help you investigate, mediate, and resolve your claim with the supplier if possible, plus ensure you are reimbursed when possible. Your online order and communication records are the basis of refund resolution, therefore, endeavor to place your order in a clear and understandable manner.


i) Since MyKibo does not handle supply or delivery of the shipments/orders, you shall order items from different suppliers who shall be our affiliates and such goods shall also be delivered by our affiliates. Therefore, when you order from a supplier, your return is sent back to such supplier instead of MyKibo, While most suppliers offer a returns policy equivalent to MyKibo’s, some supplier returns policies may vary. In this regard, we recommend that you view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the supplier profile page.

ii) If goods have been paid by you and shipped to your final destination, they can only be returned to the supplier (shipper) under the following circumstances:

  1.  You have not received the product you ordered, but an entirely different product
  2.  Products were damaged, so You may no longer be able to use them or sell them.

iii) In order for the Goods to be eligible for a return, please make sure that:

  1. The Goods were delivered at your final address in the last 5 days
  2. The Goods are in the original packaging
  3. The Goods were not used or damaged by You or a member of your team upon receiving it
  4. You have the receipt or proof of purchase

iv) The following Goods cannot be returned:

  1. The supply of Goods made to Your specifications or clearly personalized.
  2. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  3. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  4. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.


i) Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.


ii) Our supplier partners do not store items mistakenly sent to them and instead donate, or recycle them, when appropriate and possible. If you accidentally sent the wrong item to our supplier partners, please contact MyKibo as soon as possible. MyKibo cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to MyKibo.


i) Once our partner receives your product, it will be inspected and you will be notified that your returned product has been received. You will immediately be notified on the status of your refund after inspecting the item.


ii) If your return is approved, your refund shall be initiated in the same method of payment as the original purchase.


iii) Your request for return will be processed within 7 business days.

iv) Refund Options

We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:


Replacement: We will replace the item with another one of better quality, different size, or color.


Money refund: We will return the cost of the item you spent to purchase.


Gift card: We will give a Gift card equal to the cost of the item (or larger) to be used on our Site with another purchase.


Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniencies whether for your company or for customers.


i) You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


ii) If you receive a refund, the cost of return shipping will be deducted from your refund.


NB. Our partners may have refunds policy that is different from that of MyKibo, we call upon you to refer to the refunds policy of such supplier/shipper before engaging with them.


i) Condition to Returning Goods shipped by DHL, MyKibo Logistic partner. Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Consignee’s address given by Shipper but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area.


ii) DHL may notify Consignee of an upcoming delivery or a missed delivery. Consignee may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a DHL Service Point.


iii) If the Shipment is deemed to be unacceptable, it has been undervalued for customs purposes, Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay Customs Duties or other Shipment charges, DHL shall use reasonable efforts to return the Shipment to Shipper. This shall be at Shipper’s cost. If it is not possible to return the Shipment, it may be released, abandoned, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else. DHL shall have the right to destroy any Shipment if DHL is prevented by any law or law enforcement agency from returning it in whole or in part to Shipper, as well as any Shipment of Dangerous Goods.


iv) DHL may be able to arrange insurance for loss of or damage to the Shipment, covering the full value of the goods, provided that Shipper so instructs DHL in writing, including by completing the insurance section of the waybill or using DHL’s automated systems and pays the applicable premium. Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays.


If the Goods were shipped to someone other than yourself, but you have placed the order and paid for them as a registered buyer at MyKibo, the refund claim has to be made by you, the registered buyer, not the receiver of goods.


If you have any questions about our Returns and Refunds Policy, please contact us:

By email:

By visiting this page on our website:

By phone number: +250787398973

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